Twitter user Czarina has shared screenshots of a BIG price discrepancy on UA business class fares between the Android and iOS United apps. In the screenshot we can clearly see a price difference of $750 for the same exact ticket, iOS quoting the higher price.
The user communicated this problem to United to which they replied that it’s a known issue and proceeded to forward it to Web Support. However, questions certainly arise:
- how many iOS/Android users are affected?
- how do they know whether they’ve paid in excess in the past?
- what measure is United taking now to prevent any such instances while the issue is being resolved?
The answer to these questions could potentially cost UA a lot of money.
— Czarina (@czarina_ada) February 22, 2017
I’ll try to get more information as soon as possible. In the meantime, however, be careful when booking through your mobile device, especially iOS. Double-check your price online before you finalize the booking, or at least within 24-hours of booking.