04/2017 NRT-SFO (747-400) United Polaris Business review (soft product)

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I wrote here about this mileage run and highlighted this particular flight here.  Here are my flight photos and short comments, as usual.

Here’s what the thumbs say:


1) Boarding:

  • Thumbs Up – I’m convinced United had one of the best boarding systems in place.  It’s regularly smooth, regardless of group #.

2) Seating:

  • Thumbs Down – Can’t get much better than a 747’s upper deck. Standard United Business 2-2 configuration, with backward facing rows. Thankfully I was facing forward, but from a privacy perspective it’s a no-no, as is window seats not having direct aisle access. One positive in the upper deck is the storage bin that is available for those sitting on window seats.

3) Entertainment:

  • Thumbs Up – Decent in-flight entertainment selection (didn’t try the headphones) and stable wi-fi until getting close to China at which point it was China wi-fi.  But what’s better entertainment than looking out the window?

4) Dining:

  • Thumbs Up – In my opinion, this is where Polaris makes a difference. My food was absolutely delicious.  I made sure to order a la carte mid-flight meals and snacks in addition to the standard meal service.

5) Crew:

  • Thumbs Up – Can’t beat United’s Tokyo based crew. See this post for details.

Give me your thoughts